The majority of hotel guests want their entire stay to unfold without any problems between arrival and departure times.
Front desk employees present friendly smiles even though they must handle numerous challenging guest actions which create frustration and become complex administrative problems.
Through her TikTok channel under @mamafromarkansas, a hotel front desk employee provides significant guest mistakes that hotel patrons commit during their hotel stays.
The minor hotel errors generate major problems which negatively affect everyone from personnel to visitors during their hotel experience.
She shared her insights in a video that’s now gone viral, and it turns out, even seasoned travelers may be guilty of a few of these hotel no-no’s.
“I’m going to read off a list of things you should not do as someone who is coming to visit a hotel,” she begins in the clip, which has sparked conversations online about guest behavior and hotel etiquette.
First on the list? Showing up on the wrong date.
“Do not show up the day after your reservation, thinking that you’re going to check in,” she warns. “It has gone into no-show and we no longer have that reservation.”
Hotel guests continue to make booking via a third party site as their second big mistake while trying to save money.
“Do not book third party… we cannot touch that reservation because you booked third party,” she explains. Traveling through booking sites leaves users at their mercy since minor adjustments work less smoothly and become difficult to manage.
Residents occasionally book dates incorrectly which leads them to direct their anger toward personnel operating the hotel.
“Do not get mad at an employee because you booked the wrong dates,” she says. Read the email confirmation which you received for confirmation of your booking since you were the one at fault for not checking twice.
According to her TikToker content, visitors repeatedly bother hotel staff regarding availability although staff members have already defined the hotel’s complete booking status.
Staff members will inform you about hotel booking availability on specific dates so multiple repeated inquiries become unnecessary according to her. The staff member has the screen in front of their eyes while seeing no available items on it.
Hotel staff deal with reservations-related protests as well as uncontrolled child behavior which parents let loose.
She begs visitors not to bring their children to events because they should stay at the bar drinking instead of letting the children play around freely in the hotel premises.
Many travelers resolve to write negative evaluations instead of coming to on-site staff about hotel problems.
She requests that guests maintain their hotel stay if problems occur and stay in touch with the hotel staff who could solve the issue.
Another red flag? Accommodation reservations at hotels without any service review.
“Do not book a reservation at a hotel if you have not looked at what amenities the hotel has to offer,” she emphasizes, urging guests to do their research beforehand.
The last mistake she exposes turns out to be the most widespread and costliest one among all her discussed mistakes.
The hotel employee reveals the most essential piece of information when she stresses following the cancellation policies during the concluding segment of her video.
“Please do not be the person who thinks that policies do not apply to you,” she says. Every reservation carried a late cancellation fee because the hotel requires guests to inform them at least one day in advance.
The hotel employee provides basic wisdom which reveals daily struggles faced by hotel personnel while potentially protecting your upcoming vacation from disaster.
An upcoming hotel check-in process will become smoother through your simple understanding of hotel policies.
Feature Image Credit: (CanvaPro)